On January 16th, 2018 I withdrew my ETH from Lykke to my KUCOIN ETH address and it has not been deposited to KUCOIN. I sent the tx to their support email (email@example.com) and to date, no one has responded to my email.
I then reached out to them on FB and that was also useless. Has anyone else experienced this issue using KUCOIN? If so, was your issue resolved?
See images of FB correspondence below. (First image should be the last)