IOTA Wallet 2.5.7dmg Upgrade Issues - Missing IOTA


#1

I downloaded the new IOTA Wallet but when I use my Seed Phrase to login it show a zero balance. I’ve read through the support site but, it is unclear exactly what to do. Do I need to use the reclaim tool? Keep creating new receive addresses? I would greatly appreciate any help. Thank you!


#2

I never tried the IOTA wallet, but have you tried to change the wallet node? Or perhaps try to install the old IOTA wallet version where your balance where available to check that it’s just a error? Or reinstall the wallet?

From what I’ve read about how IOTA works, then you need to generate a new address every time you receive IOTA’s, and you can’t send IOTA’s to the same address more than once, since they’ll then get lost.

You can also try to search for your wallet address via https://iotasear.ch/ or https://thetangle.org/ to see if there is a balance in the address.

Please only take this as suggestions, since I never have tried the IOTA wallet.


#3

Ok thanks for the suggestion.help!